Harbour cruise and ferry operator, AI Blueprint
Harbour cruise and passenger ferry operator. 500 staff, 22 vessels, 38 active systems across 9 departments, with an ownership transition in progress.
The problem
Leadership knew AI could help somewhere in the operation but had no evidence of where. One team member was losing 40% of her week to manual data entry; a finance team member two hours a day extracting transactions by hand. The same invisible reconciliation burden repeating across every department, and an ownership transition about to reshape the technology landscape.
What we built
Eighteen to twenty hours of structured interviews across 13 stakeholders in all 9 departments, on-site observation, and a full review of the 38-system technology stack. An 111-page Blueprint with 11 prioritised AI and automation opportunities, each mapped to a specific system and recoverable cost in staff time, sequenced against the realities of the ownership transition. A custom AI tool built so leadership could query every finding by department, opportunity or system.
The outcome
Leadership left knowing what to act on now, what to hold until after the transition, and what to bring to the incoming owner as a documented plan. Before this work the inefficiencies were felt; afterwards they could be named, mapped and handed over.
Produced through Kristina's maritime practice. Details are anonymised at the client's request.